About Me
who i am
Senior Managed Services and technology operations executive with a proven track record of leading high-impact teams, modernizing service delivery, and scaling enterprise support models. I bring 15+ years of experience across startups, mid-market firms, and large integrators, driving strategic initiatives that improve efficiency, strengthen customer outcomes, and deliver measurable results.
Currently leading Managed Services Enablement, I oversee global teams in engineering, automation, analytics, and customer success. My approach blends data-driven strategy with a focus on continuous improvement and operational readiness, ensuring services are scalable, reliable, and aligned with business goals.
Whether launching data strategies, deploying automation, or developing solutions to enhance support models, I focus on aligning people, platforms, and processes to drive sustainable growth. I thrive on transforming complexity into clarity and empowering teams to deliver exceptional service at scale.
Let’s connect if you’re exploring ways to elevate service operations, mature your support strategy, or drive innovation across your organization.
Stacy J Herrera